Contributions should be appropriate for a global audience. See our Review Guidelines. Boston Hilton Back Bay also offers a Starbucks Lobby Café and a snack shop. Response from Doug Koenig, General Manager at Hilton Boston Back Bay. Beautiful skyline view. Its spacious rooms offer a flat-screen TV with HBO and video games. Click here to read post guidelines. I realize we're in a pandemic but your hotel (which was sadly very empty) went above and beyond to help us in any way. Every touch point has been cleaned by a room attendant, and is once again cleaned and disinfected with lysol during the detailed inspection process. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. Ha feliratkozik email-hírlevelünkre, akkor még a titkos ajánlatokról és kiárusításokról is értesíteni fogjuk. WHY did Jamie think it was ok to repeatedly yell at and disrespect me? A laptop safe box and desk are included in the contemporary rooms at Hilton Boston Back Bay. There are more places to choose from in the Boston area. I'm the guest and we are headed upstairs. The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. The pool is located on the 7th Floor, with an outside deck for city viewing as well as a full service gym with locker rooms and showers. These opinions do not necessarily represent the views of Booking.com. After SUCH a heated and embarrassing exchange with Jamie I needed to take a walk. printed menus, magazines, pens, paper) removed, Hand sanitizer in guest accommodation and common areas, Thermometers for guests provided by property, Use of cleaning chemicals that are effective against coronavirus, Linens, towels, and laundry washed in accordance with local authority guidelines, Guest accommodation disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay, Screens or physical barriers between staff and guests in appropriate areas, All plates, cutlery, glasses, and other tableware sanitized. 438 reviews. Enjoy free WiFi, an indoor pool, and a restaurant. WHAT MANAGER! I walk away. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. Some rooms provide downtown Boston views. To find and purchase parking near Hilton Boston Back Bay, select the date and time(s) for your desired reservation to view availability on the map or list. 294 Congress St Atlantic Wharf Boston Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. ”, “Good fajitas, good people at service desk in lobby. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. Jamie continues to now YELL at me from behind the front desk which is about 50-100 feet from the elevator which we are now on. Jamie then says very loudly with a lobby which has guests in line waiting "Ma'am you are no longer welcome to stay here you have 30 minutes to leave." My boyfriend who happens to be Latino comes by and they stop him but only ask my room number. Jamie "No ma'am HE CANNOT GO UPSTAIRS.' You’d expect during the pandemic that it might even cleaner than normal to get customers to stay. (he's not a manager might I add.) View deals for Hilton Boston Back Bay, including fully refundable rates with free cancellation. The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Is this hotel near site seeing trolley Is the pool available for people staying in the hotel? Thank you for the kinds words about Ericko, and we have share the feedback with him as well. We had a great view from the 24th floor and the hotel is just steps away from the back bay, wonderful restaurants and lots of shopping. Check for travel restrictions. Boston Hilton Back Bay also offers a Starbucks Lobby Café and a snack shop. I suggested we do it now. Located near Newbury Street, Hilton Boston Back Bay Hotel offers 390 rooms with views of the city. Hilton Boston Back Bay is a wedding venue located in the heart of Downtown Boston and is the only Hilton with this unique location. Try again, The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. Book the Hilton Boston Back Bay - Stay at this 4-star business-friendly hotel in Boston. Restaurants near Hilton Boston Back Bay 40 Dalton Street, Boston, MA 02115-3155. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The safety and security of our guest and staff are a top priority, and we have taken additional measures due to Covid-19. A laptop safe box and desk are The Berklee Performance Center is a 1,215-seat theatre located on Massachusetts Ave. in the Back Bay area of Boston, Massachusetts. These are some of the steps taken to provide more environmentally friendly travel: Find quick answers or ask questions to the property. 1 other person looked in the last 10 minutes, This property has taken extra health and hygiene measures to ensure your safety is their priority –, Charles River Basin and Fenway Park are within a 14-minute walk of this Boston hotel, which features a restaurant, indoor pool and 24-hour gym. I explained the story. Guests can enjoy casual dining at Forty Dalton, open daily for breakfast. This 4-star hotel is 0.3 mi (0.5 km) from The Shops at Prudential Center and 0.4 mi (0.6 km) from Christian Science Plaza. Look elsewhere! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I initially only booked for one night but after having a good experience the first night I went ahead and booked 2 additional nights. Booking.com does not accept responsibility or liability for any question or answers. It is a very rare occasion that we have to ask a guest to leave, but some instances warrant us to do so. Thanks you Gabriel ”, “Rooms were big. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. This decision was made to minimize the risk of possible Covid transmission. I have never written a review here but I feel obligated to do so in this situation. NEVER AGAIN. Guests begin to arrive in the lobby. Booking.com does not accept responsibility or liability for any reviews or responses. They call the hotel speak to a manager ?Patrick? Respect the privacy of others. Thank you to all the pleasant staff as they did the best they could to make us feel as comfortable as possible! Your contribution should be yours. asked. Find all the transport options for your trip from Boston Airport (BOS) to Hilton Boston Back Bay â¦ Something went wrong – please try again later. I tell him "Look we are not going to sit here and go back and forth over a minor not showing you his ID to enter a room that I paid for. Contributions should be travel related. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. Metropolitan Area. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. Smith & Wollensky - Boston Atlantic Wharf. Hilton Boston Back Bay The 390 well-appointed rooms at this 26-story Hilton feature signature bedding, flat-panel LCD HDTVs, large work desks with ergonomic chairs, Wi-Fi (daily fees apply) and spacious bathrooms with extra deep tubs. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Every time I have stayed here it has been perfect, they are always accommodating and the rooms are always in nice and clean. You'll receive an email as soon as the property answers your question. We strive for excellence, in quality and service. Sorry, we couldn't load your property info. The Hilton Boston Back Bay hotel features amenities like onsite dining, indoor pool with sundeck and fitness center. The most helpful contributions are detailed and help others make better decisions. Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. of flexible event space. Popular attractions Prudential Tower and Copley Place are located nearby. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. The cost is currently $56 per night. All we ask is that you follow a few simple guidelines. These measures have been well received, and we are sorry you felt otherwise. Does Hilton Boston Back Bay offer any business services? he's getting a little loud across the lobby. Hilton Boston Back Bay parking rates and locations are subject to change so book your parking with SpotHero today! What food & drink options are available at Hilton Boston Back Bay? All rights reserved. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. I have stayed at many other hotels in different chains over the past 6 months and this was by far my most disappointing one. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. The staff speaks multiple languages, including English, Spanish, French, and Arabic. Public parking is possible on site (reservation is not possible) and costs $56 per day. hilton boston back bay hotel boston, hilton hotel boston, boston hilton. ”, “Nice presentation, very comfortable bed and spacious room. “It was a good location, clean, and the lobby was beautiful. This service may contain translations powered by Google. Seaport District / South Boston Waterfront Hotels, Hotels near The First Church of Christ, Scientist, Hotels near Boston Executive Limo Service, Hotels near Melnea Cass Boulevard Station, Hotels near Benjamin Franklin Institute of Technology, Hotels near School of the Museum of Fine Arts, Boston, Hotels near Wentworth Institute of Technology, Hotels near Massachusetts College of Art and Design, Hotels near The New England Institute of Art. He goes on to say that "if you don't know how to follow management's requests we are going to have to ask you to leave. There was a problem loading the reviews. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We had a great stay in one of the beautiful suites, which had an amazing view of the city. More Photos. Many travelers enjoy visiting Longfellow House Washington's Headquarters National Historic Site (3.0 miles), The Printing Office of Edes & Gill (1.7 miles), and Old North Church & Historic Site (2.1 miles). The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. we have no way of knowing who he is." Rome2rio is a door-to-door travel information and booking engine, helping you get to and from any location in the world. Reserve Hilton Boston Back Bay parking through SpotHero. I did a complete about-face and stayed in the lobby until he worked with the other guests. View a list of amenities and services. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. We have partnered with Lysol, and have strict cleaning protocols for every room. Hilton Boston Back Bay, Boston: 3,488 Hotel Reviews, 847 traveller photos, and great deals for Hilton Boston Back Bay, ranked #63 of 96 hotels in Boston and rated 4 of 5 at Tripadvisor. Questions and answers should be property- or room-related. Taxes and fees that are shown are estimates only. The Boston Back Bay Train Station is a 13-minute walk away while Boston Common is 1.4 mi away. Book an unforgettable stay at the full-service downtown Hilton Boston Back Bay hotel - just a short walk from Fenway Park, Newbury Street and Boston Commons. This is the version of our website addressed to speakers of English in the United States. If you're traveling for work, we'll sort the most popular Click the button below to reload the page. Photos. Thank you for your kind words about Patrick. Rome2rio makes travelling from Hilton Boston Back Bay to Fenway Park easy. When I returned the manager came to my room & apologized & asked me to stay. Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. We want you to share your story, with both the good and the not-so-good. We're sorry, but there was an error submitting your comment. The Hilton is located in Back Bay, across the street from the Hynes Convention Center complex -- not attached to it, like some of its competitors.That means you must (briefly) walk outside to enter Hynes, which conventioneers may not enjoy in the middle of a Boston winter. I then explained to Jamie that the young man was my nephew and he is a minor and that he does not have to show his ID to enter a room that I paid for. Gabriel front desk was super friendly and he was above and beyond with everything! Are any cleaning services offered at Hilton Boston Back Bay? Is there a hot tub at the indoor pool area? Is parking free if you are a paying guest, Asked about: Room with Two Double Beds and Bath Tub - Mobility/Hearing Accessible. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). They send him up. The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. You can enjoy a drink at the bar/lounge. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Repeatedly yelling and threatening. 241 reviews of Hilton Boston Back Bay "I was only able to stay here by using my Hilton points (hefty sum :( ). More guests arrive. Book now at 28 restaurants near Hilton Boston Back Bay on OpenTable. MY ENTIRE TRIP WAS RUINED AFTER THIS EXPERIENCE!!!!! OK I'll just come grab him not a problem. Booking not found – double-check your booking number and PIN then try again. Nearby attractions include The Boston Pops (0.2 miles), Boston Symphony Orchestra (0.2 miles), and The Mapparium (0.1 miles). He sees me. Charles River Basin and Fenway Park are within a 14-minute walk of this Boston hotel, which features a restaurant, indoor pool and 24-hour gym. Yes, we do have coffee and tea in the room. Right near prudential plaza and t stops. Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests. Yes, guests have access to an indoor pool and a fitness center during their stay. For some reason when my African American nephew comes into the building he gets stopped at the front door. View directions to the Hilton Boston Back Bay hotel, across the street from Hynes Convention Center and within walking distance of the Back Bay Amtrak Station. Explore reviews, photos & menus and find the perfect spot for any occasion. Face masks required for staff in public areas, Hand sanitizer available to guests & staff. Is parking available at Hilton Boston Back Bay? Asked about: Double Room with Two Double Beds. daily cleaning opt-out. The Beantown Trolley, offering shuttles to city sites, has a stop in front of the hotel. Don’t include any personal, political, ethical, or religious commentary. CONTACT 40 Dalton Street, Boston, MA 02115-3123 +1 617 236 1100 OPENED November, 1982 WEBSITE Visit Property Website. Eventually he says a few more insulting and disrespectful things. Enjoy New England-style charm and sophistication at the Hilton Boston Back Bay. I go BACK downstair and YES there stood the manager. Hynes Convention Center is minutes away. You will be just steps away from the best of what Boston has to offer. They're also applicable regardless of the comment's tone. Now the location is the only good aspect. We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content. Yes, the pool is open and available for all guests. As I said, I was here for a few reasons so I did have exactly 4 people stop by to visit. Which room amenities are available at Hilton Boston Back Bay? Your answers help improve travel experiences in the future. We are sorry that you feel this way about the hotel and our staff. Easy to get to areas of historical interest on foot? AND You are not going to yell at me or talk to me like a child any longer." Actually the front desk helped my business partner locate an ATM as well as the elevator with never any questions. The front desk clerk Jamie says "No sir you cannot go upstairs." Its spacious rooms offer a flat-screen TV with HBO and video games. No one ever calls me. See more questions & answers about this hotel from the Tripadvisor community. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. Clean, beds comfortable. Please try again. As you know there is covid and what happens if that guy left here and died? Top room amenities include air conditioning, a flat screen TV, and a refrigerator. Heard the game cheers during the Red Sox game at night. Copyright © 1996–2020 Booking.com™. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. * All distances are measured in straight lines. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? The bartender was also very friendly and attentive as we sat fire side in the bar area/lounge area. I never knew there was a manager on-site. We will never stay anywhere else when we are visiting boston. Avoid using profanity or approximations of profanity with creative spelling – in any language. Which languages are spoken by the staff at Hilton Boston Back Bay? Jamie again threatens to call the police and have me forcefully removed (FOR WHAT I STILL DO NOT KNOW) . Yes, as you noted we do not provide daily cleaning service at this time. Superior Double Room with Two Double Beds? It is a charming establishment dating back to 1982. No Hot Tub. We also place a seal on each door upon completing the inspection process. Thanks! We also place a seal over the remote controls,and have signage in the room that notes where we specifically disinfected. We'll also provide transparency over the status of submitted content. Actual travel distances may vary. Booking.com’s role is to be a feedback distributor for both guests and properties. Your feedback will help us improve this feature for all of our customers. Reviews are most valuable when they are original and unbiased. Handy even for walking from downtown. Is there a couch inside the Close We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. Please see our partners for more details. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Sponsored . A few weeks ago I flew to Boston to work and visit family & friends for the weekend. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. "Ma'am ma'am if he goes upstairs I am going to have to ask you to leave." Tekintse meg fényképtárunkat, olvassa el valódi vendégek értékeléseit és foglaljon garantáltan a legjobb áron! It was completely renovated in 2008 and is ready to offer accommodaton in 390 rooms. We sure did receive more snow than expected, and are glad you were able to be here to enjoy it! The Boston Back Bay Train Station is a 13-minute walk away while Boston Common is 1.4 mi away. Which popular attractions are close to Hilton Boston Back Bay? A computer station is on site and WiFi is free in public spaces. We look forward to hosting you again soon! Yes, dry cleaning and laundry service are offered to guests. The most helpful contributions are detailed and help others make better decisions. Guests praise the pleasant rooms. Thank you. My concern was that if I left the building all of my things would be out when I got back. Please don’t include personal, political, ethical, or religious commentary. Thank you for making us your hotel of choice when traveling to Boston to visit your daughter. Guests can enjoy an on-site restaurant and a lounge during their stay. Yes, hop on & off trolley tours picks up/drops off at our front door..we are walking distance to back bay, downtown, fenway park, copley, ect. Along with a restaurant, there's a coffee shop/café on site. ”, “However, continuing in that same situation, the staff were very calm. Thank you for the positive review. The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. Location is great. business travel features to the top of the filter menu so you can find them faster. Our daughter is a student at northeastern and she was a 15 min walk from her campus. I leave and go upstairs. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. I speak to him and tell him its ok to come with me. He's scolding me as if I'm his employee or child. Booking.com may—at its own discretion—alter, modify, delete, or otherwise change these Guidelines. Read Reviews of Hilton Boston Back Bay. We even enjoyed the snow and the cold weather since we're from Florida! • COVID update: Hilton Boston Back Bay has updated their hours and services. Overnight parking is located adjacent to the hotel. Ideally located in the heart of Boston's most picturesque area and historic Back Bay neighborhood, we are only 4 miles from Logan International Airport and right across the street from the Hynes Convention Center. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. Definitely staying there again soon. The usual... No real issues here. When I get to the lobby I see my nephew standing at the front desk. Hilton Boston Back Bay 40 Dalton St., Boston, Massachusetts, 02115, USA, Boston, Massachusetts 02115, USA Check-In / Check-Out May 01 May 03 Check your booking confirmation email to find your booking number and PIN. Rome2rio is a door-to-door travel information and booking engine, helping you get to and from any location in the world. and the manager states that the situation has escalated beyond his control and they needed me to leave. Are there any historical sites close to Hilton Boston Back Bay? Are there opportunities to exercise at Hilton Boston Back Bay? I was quite high up and had the most beautiful view of Cambridge. Enjoy views of downtown Boston at the Hilton Boston Back Bay hotel in a guest room featuring modern amenities like WiFi, a 32-inch HDTV, mini-fridge and more. Asked about: Superior Double Room with Two Double Beds. Superior Double Room with Two Double Beds, King Room - Mobility/Hearing Accessible with Bath Tub, Room with Two Double Beds and Bath Tub - Mobility/Hearing Accessible, Superior Corner Room with Two Double Beds, King Room - Mobility/Hearing Accessible with Roll In Shower, Over 196 million reviews from guests after their stay. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. I didn't really know what to say or to think because I had never experienced such treatment before. Hilton Boston Back Bay értékelése vendégeink által: "Nagyon jó". CheckIn was smooth and easy, the people at the front desk were helpful & nice. A stay at Hilton Boston Back Bay places you in the heart of Boston, within a 5-minute walk of Hynes Convention Center and Berklee College of Music. The shrimp cocktail were great!”, “Love the lobby and the stuff was amazing! WHY did Jamie lie about being a manager? Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. If you stayed at this property through Booking.com, you can write a review. Yeah all fine and well I was staying either way it went. I had a problem with my reservation and Patrick Herrick from the hotel went out of his way to make it right. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. Certain services and amenities may be reduced or unavailable as a result. Handled the situation well and we were able to go back to our rooms very quickly.”, “Access to a lot attractions nice people comfortable setting Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Erico at the front desk provided outstanding service and warm hospitality and really went above and beyond to make our visit a pleasant one. Amin very considerate and helpful, as is the entire staff.”, “Ordered dinner in, it was delicious: The cheese burger, philly steak and cheese, wings and milk & cookies.
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